Help - Frequently asked questions
What systems support Spot Remote?
Mac OS X (Snow Leopard or higher) is supported by Spot Remote. The remote does not work on Windows or Linux. If you accidently bought Spot Remote and have Windows, please read the description of apps before you purchase. Follow my twitter @spotifyremote for updates regarding Windows support
"Safari can not download this file"
Are you trying to download the server on your iPad/iPhone? Don't. You are supposed to download the server part on the computer you want to remote control
Where is my starred playlist?
Currently, starred items and inbox is not supported. We are working on this ;)
Servers available: 0
There can be several reasons for this. Here is a checklist:
- Have you installed both SIMBL and the Server? (Link)
- Have you started Spotify?
- Does it say "Spot Remote" when you right click the Spotify icon?
- Is your system Supported?
- Mac OS X (Snow Leopard or higher 10.6)
- Intel Processor
- Is your firewall blocking "Spot Remote Server"?
- Check System Preferences > Security & Privacy > Firewall > Advanced
You need premium for this
Do you get this error when trying to load playlists? The obvious reason for this message is if you don't have Premium - Spot Remote will not get playlists. Premium is a must.
If you signed up for Spotify using Facebook, please use the following steps to obtain a Spotify username and password. You will need the username and password use in Spot Remote (it's unfortunately not possible to use Facebook credentials, a fix is coming for this)
- Retrieve your Spotify username:
- Login to your Spotify account in the login box in the top right corner of Spotify's website
- Your Spotify username is a series of digits (e.g. 111212)
- Create a password for your devices:
- Make sure you are still logged in on Spotify's webiste
- Click on Set a password for your devices (in the profile overview page)
- Send the password token to your e-mail by hitting the Send button. A password request will then be sent to your e-mail